NCC moves to protect telecom users against fraud

From Edwin Olofu, Kano

The Nigerian Communications Commission (NCC), has urged telecom consumers to always insist on the provision of quality service from their service providers, urging them to decline services which they did not solicit for.
The commission made its position known yesterday in Kano, during an enlightenment campaign organized to sensitize residents of Kurna Asabe, Dala, Rijiyar Lemo and environs, an aggressive enlightenment campaign fashion to ensure that consumers are adequately protected from being exploited by service providers .
In his remarks at the 86th Edition of Consumer Outreach Programme (COP), stage at Mumbayya House in Kano, the Director, Consumer Affairs Bureau, Abdulahi Maikano said the commission in its determination to protect the interest of Nigerian consumers resort to the staging of outreach programmes, dissemination of consumer education, information dissemination through consumer web portal, deliberations on social media platforms, as well as prompt response to free-call on toll number 622.
Abdullahi Maikano, stated that, free flow of information and adequate sensitization of telecom users is a cost-effective apparatus that will forestall fraud from being perpetrated against consumers.
In his words ‘Information and Education as a Catalyst for Consumer Protection,’ was well-chosen to ensure that consumers at the end of
the day get value for their money.
“The event is one of the initiatives of Nigerian Communications Commission to bring together Telecom Consumers in the urban areas with the Network Operators and the Regulator (NCC) to discuss, proffer solutions to consumer related issues and ensure they have value for money through effective service delivery.”
“To ensure that the telecoms consumer is well protected, informed and educated, the Commission has developed series of initiatives with the main goal of empowering consumers with appropriate information that will ensure that their rights are not only protected but their choices provide them with value for money.”
“it is the responsibility of the service providers to communicate
information to consumers in a plain and simple language, ensure that information provided to consumers is relevant, current, accurate and timely, ensure that consumers can reliably and easily have access to information that can assist them in making an informed choice, give consumers the choice of receiving information in a language they can understand.”

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